Help & Support

For Business Owners

• Creating a Program: Go to your Dashboard → "Programs" → "Create Program". Set your reward type, milestones, and design your digital pass.
• Issuing Passes: Once your program is ready, members can register and receive their Google or Apple Wallet pass automatically.
• Managing Members: Use the "Members" tab to search, filter, and review any member's activity — and manually adjust a member's points if you ever need to, for example when migrating them from a paper loyalty card.
• Scanner Access: From your dashboard, go to Wallet Scanner to scan member QR codes for visits and redemptions, or to adjust a member's points on the spot.
• Shops & Locations: Add your shop's address under Shops so scans and notifications are attributed to the right place.
• Special Offers & Notifications: Create a message for one or more of your shops under Notifications — members are notified on both Apple Wallet and Google Wallet.

For Members

• Join a Program: Find your favorite store's program and register via their unique Fidelitie link.
• Add to Wallet: After registration, tap "Save to Google Wallet" or "Add to Apple Wallet" to get your digital pass.
• Earn Points: Show your QR code at checkout — each visit is scanned and added to your card automatically.
• Redeem Rewards: When you reach a milestone, your pass will update automatically with your available reward.
• Manage Your Preferences: Update your nickname, phone number, preferred language, or marketing choices anytime from the preferences page — no password needed, just request a secure link with your email.
• Notifications From Businesses: A business may occasionally send an update or special offer straight to your wallet pass.

Need Help?

If you have questions about your account, a loyalty program, or your wallet pass, please visit our Contact page to reach our support team.